100% Satisfaction Guarantee
PLEASE NOTE: As a result of the Coronavirus pandemic, we only ship once a week at the moment, and only to the United States and Canada. Orders received for any other destination will be sent after the situation returns to normal.
We make pieces that last, and if they don’t, we want to know about it. So if it’s not fitting or standing up to its task, we’ll take it back. We never consider a sale complete until the customer receives the goods and is 100% satisfied.
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from Orthodox Crafts that is not completely satisfactory.
- We can't accept items for return that were not purchased directly from Orthodox Crafts (such as items purchased at thrift stores, online sellers or garage sales).
- We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).
- In the case of hand painted icons, mosaics or carvings, returns are not accepted unless the return is a result of our error.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- Please note that you must receive prior approval before returning the item(s).